Acceptable Use Policy

This Relay Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are prohibited by Relay, Inc. (“Relay”). “Users” means any user or community member of any and all Relay services (“Service” and/or “Services”) that are provided by Relay pursuant to any applicable agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s) (which Users must accept as a condition to receiving any Services from Relay).

This Policy is subject to change from time to time with such changes effective upon posting at https://relaypro.com/legal/relay-acceptable-use-policy/. Relay encourages Users to review this Policy regularly.

  • Services may be used only for lawful, proper and appropriate purposes.
  • Users must use any Services only in a manner that, in Relay’s sole discretion, is consistent with the purposes of such Services. Users will not engage in any legal or illegal activity that either (i) results in excessive use of the Services, (ii) harms Relay, the network operated by Relay, any underlying cellular network that Relay has contracted with, the Services and/or any User, or (iii) interferes with the network operated by Relay, any underlying cellular network that Relay has contracted with, and/or the provision or use of the Services by Relay or any User.
  • Services may not be used for illegal, improper, and/or inappropriate purposes.
    • Illegal purposes include, but are not limited to:
      • using any Service to violate any law, rule, or regulation; or
      • engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior.
    • Improper and/or inappropriate uses include, but are not limited to:
      • sending, messaging, storing, or transmitting harassing, threatening messages, abusive materials, or information;
      • posting or transmitting any information or software that contains a virus worm, cancelbot or other harmful component;
      • without permission from the owner of a system or network, doing any of the following: (a) accessing the system or network, (b) monitoring data or traffic, (c) probing, scanning, and/or testing firewalls, (d) testing the vulnerability of a system or network or (e) breaching the security or authentication routines of a system or network;
      • conducting or forwarding surveys, contests, pyramid schemes, or schemes of like nature;
      • mailbombing, flooding, overloading, attacking or otherwise interfering with a system or network;
      • sending unsolicited messages, (including, without limitation, commercial advertising and informational announcements) if such unsolicited activities could reasonably be expected to or do in fact provoke complaints;
      • operating a server in connection with the Services in an “open relay” configuration (a configuration whereby a mail server processes email messages where neither the sender nor the recipient is a local user);
      • falsifying User or other identifying information provided to Relay or to other Users of the Services;
      • use of any Services in violation or any trademark, copyright, or any other intellectual property protection law or provision, or policy of any third party provider;
      • use of any Services to disseminate or message material that is indecent, lewd, obscene, invasive of privacy or publicity rights, inflammatory, or otherwise objectionable, and/or, without limiting the foregoing, use of any Services in any manner for the transmission or dissemination of images containing child pornography;
      • use of a device as an open line for as a monitoring, or listening in a manner that invades or violates the privacy of another person or organization.
      • repetitive and/or continuous messaging the same destination if such activity could reasonably be expected to or in fact does provoke complaints;
      • use of Services that does not consist of live human voice dialog by and between natural human beings;
      • restricting or inhibiting any other User or any other person from using and enjoying the Services and/or the Internet; or
      • engaging in any of the foregoing activities by using the services of another provider or third party and channeling such activities through an account provided by Relay, or otherwise involving the Services or any Relay account in any way with or without another provider or third party for the purpose of facilitating the foregoing activities.
      • excessive use of the Services

Remedies

  • Relay reserves the right, at its sole discretion, to determine if a Service is being used for any of the foregoing purposes or activities.
  • Violation of this Policy may result in civil or criminal liability, and Relay in its sole discretion, in addition to any remedy that it may have at law or in equity, may immediately terminate permission for the User to use the Services, or any portion of the Services, and may charge User any applicable rates and cancellation or termination fees. In addition, Relay may investigate incidents that are contrary to this Policy and provide requested information to third parties who have provided notice to Relay stating that they have been harmed by a User’s failure to abide by this Policy or the policies listed above. Relay may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of this Policy.
  • Any violations or attempted violations of this Policy by any User (or any third party on behalf of any User) will constitute a violation of this Policy by the User and a material breach of any applicable agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s).
  • Relay’s failure to enforce this policy in every instance in which it might have application does not amount to a waiver of Relay’s rights.
  • IN NO EVENT WILL RELAY BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES FOR ACTIONS TAKEN OR NOT TAKEN PURSUANT TO THIS POLICY, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA, OR OTHERWISE, EVEN IF RELAY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY IN FAVOR OF RELAY IS IN ADDITION TO ANY LIMITATIONS SET FORTH IN ANY WRITTEN AGREEMENT BETWEEN RELAY AND ANY APPLICABLE USER AND WILL APPLY WHETHER THE ACTION IN WHICH RECOVERY IS SOUGHT IS BASED IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY), OR ANY APPLICABLE LAWS.

Community Member Agreements

  • Nothing in this Policy will limit or be deemed a waiver of any rights or protections of Relay pursuant to any written agreement between Relay and any applicable User. This Policy will be read in connection with any such written agreement and not in conflict with any such agreement. This Policy, in connection with any such agreement, supersedes any other oral or written representations or agreements made by Relay and/or its representatives regarding the Services.
  • Subject to any arbitration, forum or choice of law provisions of any written  agreement between Relay and any applicable User, (i) this Policy will be governed by, construed under and enforced in accordance with the laws of the State of North Carolina without reference to its choice of law principles or the United Nations Convention on the International Sale of Goods; and (ii) in the event any party brings a civil action or initiates judicial proceedings of any kind related to this Policy (except for actions to enter or collect on judgments), Users consent to the exclusive personal jurisdiction and venue of the federal and state courts located in Wake County, North Carolina.
  • If any provision of this Policy is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of this Policy will not be affected thereby.

Effective May 8, 2018



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